Question 1

Q: How do I book an appointment?

Accepted Answer

You can book online via our website, call us on 020 3868 9575, or send an inquiry through our contact form.

Question 2

Q: Do you accept walk-ins?

Accepted Answer

Walk-ins are welcome when availability allows, but we recommend booking in advance to secure your preferred time.

Question 3

Q: What is your cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours notice to reschedule or cancel appointments to avoid a cancellation fee (refer to our Cancellation Policy page for details).

Question 4

Q: What payment methods do you accept?

Accepted Answer

We accept all major debit/credit cards and contactless payments.

Question 5

Q: Do you offer gift cards or packages?

Accepted Answer

Yes — gift cards are available and make perfect presents for loved ones. Ask our team for more details.

Question 6

Q: What should I do before my appointment?

Accepted Answer

Please arrive a few minutes early to check in and let us know if you have any concerns or special requests.

Question 7

Q: Do you require patch tests for brow or lash treatments

Accepted Answer

For certain brow and lash services, a patch test may be recommended — our team will advise when booking.

Question 8

Q: How do I care for my nails after a treatment?

Accepted Answer

We’ll provide personalised aftercare tips at the end of your appointment to help prolong your results.

Question 9

Q: What should I avoid after waxing or brow/lash services?

Accepted Answer

Avoid heavy sweating, sun exposure, and makeup immediately after these treatments to keep results looking their best.

Question 10

Q: How do you maintain hygiene standards?

Accepted Answer

All tools and stations are cleaned and sanitised between clients, following industry best practices to ensure your safety.

Question 11

Q: Can I receive treatments if I’m pregnant or have sensitive skin?

Accepted Answer

Please inform us at booking so we can recommend the most suitable services and ensure your comfort.

Question 12

Q: Where are you located and when are you open?

Accepted Answer

We’re located at 82 York Street in Marylebone, London.
Monday–Friday: 11 am – 8 pm
Saturday: 11 am – 6 pm
Sunday: Closed

Question 13

Q: Is the salon wheelchair accessible?

Accepted Answer

Please contact us in advance so we can ensure the best experience for all clients.

Question 14

Q: Do you offer bridal or group bookings?

Accepted Answer

Yes! We can help with bridal parties or group appointments — contact us to arrange the best schedule.

Frequently asked questions